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User-Centered Design


User-Centered Design is a well established process that has been widely adopted by many organizations to deliver products that meet users' expectations. IBM has regularly enhanced this process, which has now been consolidated within the broader framework of User Engineering. For completeness, the key information on User-Centered Design is retained for reference.


What is User-Centered Design?  An overview of the User-Centered Design process.
User-Centered Design principles  The six principles at the heart of User-Centered Design.
User-Centered Design process  The six stages of the User-Centered Design process.
Adopting User-Centered Design  Strategies for adopting User-Centered Design practices in your organization.

Getting started  -  Staying committed

Cost justifying ease of use  The financial benefits of making products easy to use.
User-Centered Design FAQ  Frequently-asked questions about User-Centered Design.
IBM's User-Centered Design labs  A look at IBM's User-Centered Design Labs.
Recruiting participants  Methods and resources for recruiting representative users to participate in User-Centered Design activities.
Get involved  An invitation to participate in user studies for IBM products.

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