I’m sat in the departure lounge at Heathrow, waiting for my flight. Through sheer dumb luck, I managed to blag a business class “Club World” flight. (no economy class seats available at this late notice). So I’m sat in the posh lounge bit for the wealthy types, which is all new to me, and very nice.
I’m feeling very relaxed. 🙂
I’ve been trying to figure out why, and I think the reason (and the value proposition behind the Club World experience – although I’ve not seen it marketed like this) is all about trust. The difference between this and the facilities available to economy class passengers is that they trust you…